Privacy Policy for Aquagard Waterproofing Solutions
Aquagard Waterproofing Solutions (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, visit our website, or use our services.
1. Information We Collect
We may collect and process the following personal information:
- Personal Details: Name, surname, contact details (telephone number, email address, and postal address).
- Service-Related Information: Details about the services you have requested or the products you have purchased.
- Website Usage Information: Information about your visits to our website, including IP address, browser type, and pages accessed.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- Service Delivery: To provide, manage, and improve our services to you.
- Communication: To communicate with you regarding your inquiries, requests, or services.
- Marketing: To send you promotional materials, special offers, and other communications, where you have consented to receive such communications.
- Legal Compliance: To comply with legal obligations and regulatory requirements.
3. Sharing of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share your personal information with:
- Service Providers: Trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies, subject to strict confidentiality agreements.
- Legal Obligations: When required by law, regulation, or legal process.
4. Security of Your Information
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. This includes the use of encryption, secure servers, and restricted access to your information.
5. Your Rights
Under POPIA, you have the following rights:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct or update your personal information if it is inaccurate or outdated.
- Deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Objection: You may object to the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: tiffany@aquagard.co.za
- Telephone: 011 794 3307
- Postal Address: 3 Boat Turn Road, Laser Park, Honeydew
By using our services or visiting our website, you agree to the terms of this Privacy Policy.
